Guidance on Coronavirus (COVID-19)
The safety of our clients and our staff is always our top priority.
We want to reassure you that we are taking every precaution to ensure your safety and wellbeing during your holiday or course.
As a tour operator, we bring together external services to provide our package holidays. These external services include accommodation and transport. Which in turn have their own Coronavirus (COVID-19) risk assessment/guidelines and can be obtained directly from them in written or verbal format depending on the size of their business (number of employees).
While our CycleActive "in house services" always have very high standards of hygiene, our directors are now overseeing increased levels of cleaning, employee training and additional protocols, so you can be completely confident of your safety throughout your holiday/course.
Please familiarise yourself with the following service and safety procedures that are now in place.
Stay 2m apart at all times. You should implement the 1m+ Government guidelines in circumstances were 2m is not possible.
GOV.UK Social distancing guidance - website
Clients and employees must adhere to each individual accommodation providers guidelines as each property will have slight differences due to size and layout. For example, you may be asked to eat breakfast in your room or choose what you would like for breakfast the night before and given a time slot to eat in the dining room.
GOV.UK Hotels and other guest accommodation guidance - website
Clients and employees must adhere to each individual transport agents guidelines as each company will have slight differences due to the type and size of private hire taxi/minibus/coach. For example, you may be asked to wear a mask and use hand sanitiser before entering the vehicle along with minimum touching of surfaces in the vehicle.
GOV.UK Taxis and private hire vehicles guidance - website
CycleActive luggage vehicles
Clients will not touch, lean bikes or enter any CycleActive vehicle. All bikes and luggage will be loaded by the CycleActive member of staff. Disinfectant products that are proven to be effective against Covid-19 will be used on floors, door handles and key touchpoints.
Meeting points and welcome briefings
These will be conducted outside where possible, abiding by social distancing rules at all time. (99% of CycleActive welcome briefings were already outside before COVID-19.)
Repair tools and course equipment
Clients will not use any of CycleActive tools unless wiped down with disinfectant first. Course equipment like cones will not be handled by the clients.
Rental hire bikes
Hire bikes will be given to the client and disinfectant products will be available for the client to clean the key touchpoints of the bike. On returning a hire bike the CycleActive member of staff will wash and service the bike before it's next hire.
Lunch and evening meals
We recommend using small local businesses which adhere to COVID-19 guidelines. Alternatively, bring a packed lunch.
Training rooms / office space
There will be frequently cleaning and disinfecting of objects and surfaces that are touched regularly particularly in areas of high use such as door handles, light switches, kettles using appropriate cleaning products.
Clients will not touch the bike trailers or equipment to tie the bikes on. Clients bikes will be handle by CycleActive staff in the process of tying on and off the bikes. Disinfectant products will be available for clients to clean the key touchpoints of the bike, upon return.
Clients are recommended to bring disinfectant products to enable effective cleaning of luggage handles.
Track and trace
CycleActive complies with data protection laws. Clients names and mobile phone number will be kept on file of track and trace proposes.
Advice to clients and CycleActive members of staff
If you've become ill on one of our holidays/course or feel you may have been in close contact with someone with confirmed Coronavirus (COVID-19):
- Call CycleActive immediately on 01768840401, leave a message if there is no answer and we'll call you back. Our member of staff will contact the Local Health Authorities on your behalf. If you call the Local Health Authorities yourself, please advise our CycleActive member of staff immediately.
- Stop and stay where you are, whether it be outside on a ride during the day or in your room during the evening.
- Avoid contact with other clients, employees or members of the public.
The main symptoms of coronavirus (COVID-19) are:
- A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- A loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
Most people with coronavirus have at least 1 of these symptoms.
World Health Organization definition of a close contact:
Any individual who has had greater than 15 minutes face-to-face (<2 metres Distance) with a confirmed case of Coronavirus (COVID-19)
Household contacts defined as living or sleeping in the same home, individuals in shared accommodation sharing kitchen or bathroom facilities.
Local Health Authorities:
England, Northern Ireland, Scotland & Wales - please visit the NHS website for the latest information and contact details in relation to Coronavirus (COVID-19).
Republic of Ireland - Please visit the HSE website for the latest information and contact details in relation to Coronavirus (COVID-19).
Unsure about what Social Distancing is? - Here are the NHS Guidelines
- Stay at least 2 metres (3 steps) away from anyone you do not live with (or anyone not in your support bubble) when outside your home
- Wash your hands with soap and water often – do this for at least 20 seconds
- Use hand sanitiser gel if soap and water are not available
- Wash your hands as soon as you get home
- Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- Put used tissues in the bin immediately and wash your hands afterwards
- Do not touch your eyes, nose or mouth if your hands are not clean
Wear something that covers your nose and mouth:
- On public transport
- When you go to hospital appointments or visit someone in hospital
- If you can, also wear a face-covering in other places when it's hard to stay away from people, such as in shops.
Face coverings should not be worn by children under 3 and people who would find wearing them difficult (such as people with breathing difficulties).